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Privacy Policy

Emergency Plumbing Hero LLC
Effective Date: July 16, 2026
Last Updated: July 16, 2026

Emergency Plumbing Hero LLC (“Emergency Plumbing Hero,” “we,” “us,” or “our”) respects the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

  • Visit EmergencyPlumbingHero.com;

  • Submit a contact or service-request form;

  • Request an appointment, estimate, or plumbing service;

  • Call, email, text, or otherwise communicate with us;

  • Submit photographs, videos, reviews, or other content;

  • Make a payment or use a third-party financing option; or

  • Otherwise interact with Emergency Plumbing Hero.

This Privacy Policy applies to information collected through our website and related business communications. It does not replace any separate agreement, authorization, financing disclosure, payment-provider policy, or legally required consent notice.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

We may collect information that you voluntarily provide, including:

  • First and last name;

  • Telephone number;

  • Email address;

  • Service address, billing address, or property location;

  • Requested service or plumbing-problem description;

  • Appointment preferences and scheduling information;

  • Photographs or videos of plumbing problems, fixtures, property conditions, or damage;

  • Messages, questions, estimates, work authorizations, invoices, and service records;

  • Payment and transaction information;

  • Financing-related information that is shared with us by you or an independent financing provider;

  • Reviews, testimonials, comments, and related permissions;

  • Insurance, warranty, property, or claim-related information when relevant to requested services; and

  • Other information you choose to provide.

Please do not submit Social Security numbers, bank-account credentials, full payment-card numbers, medical information, government identification numbers, or other highly sensitive information through a general website form unless we specifically request it through an appropriate secure process.

Information Collected Automatically

When you visit our website, our website platform and other service providers may automatically collect information such as:

  • Internet Protocol address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • General or approximate location derived from an IP address;

  • Cookie or device identifiers;

  • Referring website or search source;

  • Pages viewed;

  • Dates and times of visits;

  • Time spent on pages;

  • Links, buttons, or features used;

  • Form interactions and conversion events;

  • Website performance, diagnostic, and security information; and

  • Other information generated through cookies, pixels, logs, analytics tools, or similar technologies.

This information may be associated with other information when permitted by law and supported by the systems we use.

Telephone and Communication Information

When you call, text, or email us, we may collect:

  • Your telephone number or email address;

  • Date, time, duration, and routing information;

  • Voicemails and message content;

  • Communications regarding appointments, dispatch, estimates, invoices, warranties, or customer support; and

  • Call-source or referral information.

Calls may be handled through third-party communications providers. We may retain call logs and voicemails. If call audio is recorded, we will provide notice or obtain consent when required by applicable law.

2. How We Use Information

We may use information to:

  • Respond to questions and service requests;

  • Determine the nature and location of a plumbing problem;

  • Schedule, confirm, dispatch, and manage appointments;

  • Provide residential or commercial plumbing services;

  • Prepare estimates, invoices, work orders, warranties, and other business records;

  • Communicate about technician arrival, scheduling changes, requested services, payments, or customer support;

  • Process payments and coordinate financing;

  • Review photographs or videos submitted for service-related purposes;

  • Maintain service, warranty, accounting, tax, licensing, insurance, and legal records;

  • Verify, publish, or respond to reviews or testimonials with appropriate permission;

  • Operate, maintain, troubleshoot, secure, and improve our website;

  • Measure website traffic, advertising performance, and customer interactions;

  • Detect fraud, abuse, spam, security incidents, or unauthorized activity;

  • Enforce our agreements and protect our rights, customers, employees, property, and business;

  • Comply with legal, licensing, regulatory, insurance, and contractual obligations;

  • Establish, exercise, or defend legal claims;

  • Send marketing communications where permitted and, when required, after obtaining appropriate consent; and

  • Complete a merger, acquisition, financing, sale, reorganization, or transfer involving all or part of the business.

We may also use information for another purpose that is disclosed when the information is collected or that you authorize.

3. Website Hosting and Service Providers

Our website is hosted and operated using Wix services. Wix and its service providers may process website data, contact-form submissions, cookies, analytics information, hosting logs, security information, and other information needed to provide the website.

We may also use third-party providers for:

  • Website hosting and management;

  • Business email and cloud storage;

  • Telephone, voicemail, and text communications;

  • Scheduling and customer management;

  • Analytics and website measurement;

  • Search, mapping, and business-profile services;

  • Advertising and conversion measurement;

  • Payment processing;

  • Financing;

  • Accounting, invoicing, and recordkeeping;

  • Review and reputation management;

  • Spam prevention and website security;

  • Insurance, warranty, legal, and professional services; and

  • Other functions needed to operate the business.

These providers may process information under their own contracts and privacy terms. Their systems, retention practices, security measures, and processing locations may differ from ours.

4. How We Disclose Information

We may disclose information to the following categories of recipients when reasonably necessary:

Service Providers

We may disclose information to vendors that provide website hosting, communications, scheduling, payment processing, analytics, advertising, accounting, storage, security, financing, or other business services.

Employees, Technicians, and Contractors

Information may be provided to personnel, subcontractors, technicians, or other parties involved in responding to a service request or completing authorized work.

Payment and Financing Providers

Payment-card information may be collected and processed by an independent payment processor rather than directly by Emergency Plumbing Hero.

When you choose to apply for financing, your information may be collected directly by an independent financing provider. That provider determines its own application, approval, credit, security, retention, and privacy practices. Emergency Plumbing Hero may receive limited information such as application or transaction status, approved amount, payment status, or information necessary to complete the requested work.

Legal, Safety, and Business Purposes

We may disclose information when reasonably necessary to:

  • Comply with a subpoena, court order, law, regulation, licensing requirement, or governmental request;

  • Investigate fraud, misuse, threats, property damage, or security incidents;

  • Protect the safety, rights, property, or interests of customers, personnel, Emergency Plumbing Hero, or others;

  • Enforce an agreement or collect an amount owed;

  • Submit, defend, or resolve an insurance, warranty, collection, or legal claim; or

  • Complete a business transaction such as a sale, merger, acquisition, reorganization, or transfer of assets.

At Your Direction

We may disclose information to a restoration company, insurance representative, property manager, financing provider, contractor, manufacturer, warranty provider, or another person when you request or authorize the disclosure.

5. Sale, Sharing, and Targeted Advertising

Emergency Plumbing Hero does not knowingly exchange customers’ personal information for direct monetary payment as a separate business activity.

However, website analytics, advertising, social-media, or conversion-measurement providers may collect online identifiers and activity information if those services are enabled. Certain state privacy laws may define some of these disclosures as a “sale,” “sharing,” or processing for “targeted advertising,” even when no money is exchanged.

Where required by applicable law, visitors may use available cookie controls, browser-based preference mechanisms recognized by our website tools, or the contact information below to request an applicable opt-out.

We do not knowingly sell or share personal information belonging to children under 13.

6. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, tags, local storage, logs, and similar technologies.

These technologies may be used to:

  • Provide essential website functions;

  • Maintain website security;

  • Prevent fraud or spam;

  • Remember preferences;

  • Measure traffic and website performance;

  • Understand how visitors use the website;

  • Improve content and navigation;

  • Measure calls, form submissions, or other conversions; and

  • Support advertising or remarketing when those services are enabled.

Cookies may be categorized as essential, functional, analytics, or advertising cookies.

When a cookie-preference tool is available, you may use it to accept, reject, or adjust nonessential cookie categories. You may also manage cookies through your browser. Blocking cookies may affect website functionality.

Do Not Track and Browser Signals

Some browsers offer “Do Not Track” signals. Because there is not one universally accepted standard for interpreting every Do Not Track signal, our website may not respond to all such signals.

Where applicable law requires recognition of a supported universal opt-out preference signal, we will process the signal as required when it is received and technically supported by our website configuration.

Third-party analytics or advertising providers may collect information about activities over time and across different websites, depending on the technologies enabled and the visitor’s consent or browser settings.

7. Calls, Text Messages, and Email

Service-Related Communications

When you provide a telephone number or email address while requesting service, you authorize us to contact you about that request. Communications may include:

  • Responding to your inquiry;

  • Scheduling or confirming an appointment;

  • Dispatch or technician-arrival information;

  • Estimates and work authorizations;

  • Service updates;

  • Invoices and payment information;

  • Warranty or follow-up information; and

  • Customer-support communications.

Providing a telephone number in a service-request form does not, by itself, constitute consent to receive automated, prerecorded, or artificial-voice marketing communications.

Marketing Text Messages

We will send automated or recurring promotional text messages only when we have obtained the consent required for that communication.

Consent to receive marketing text messages is not a condition of purchasing plumbing services.

Message frequency may vary. Message and data rates may apply. You may reply STOP to stop text messages or HELPfor assistance. We may send a final confirmation that an opt-out request was received.

Marketing Email

Marketing emails will provide an unsubscribe method where required. Unsubscribing from marketing does not prevent us from sending nonmarketing messages concerning an existing service request, appointment, invoice, warranty, transaction, or other business relationship.

8. Photographs, Videos, Reviews, and Testimonials

Photographs or videos submitted through a service form are used primarily to evaluate or document the requested plumbing service.

We will not intentionally use customer-submitted photographs, videos, names, reviews, or property images in advertising without authorization or another lawful basis.

Before publishing customer-related media, we may remove or obscure addresses, faces, license plates, documents, identifying details, or other information when appropriate.

Reviews obtained through independent platforms may also be governed by the platform’s terms and privacy practices. We may quote, respond to, or display reviews as permitted by applicable law and platform rules.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Respond to inquiries and provide services;

  • Maintain estimates, invoices, service histories, and warranty records;

  • Meet accounting, tax, licensing, insurance, and recordkeeping obligations;

  • Resolve disputes and collect amounts owed;

  • Maintain security and prevent fraud;

  • Establish, exercise, or defend legal claims; and

  • Comply with applicable law.

Retention periods vary based on the type of information, the reason it was collected, vendor settings, legal obligations, warranty needs, and potential disputes.

Information may remain in backups or archives for a limited period after deletion from active systems. We may also retain information when required by law or reasonably necessary for a litigation hold, investigation, insurance matter, or legal claim.

10. Data Security

We use reasonable administrative, technical, and physical measures designed to protect information against unauthorized access, use, alteration, loss, or disclosure.

These measures may include access controls, passwords, account security, secure website connections, vendor security features, device protections, and limits on access to information.

No website, transmission method, storage system, or security measure is completely secure. We therefore cannot guarantee that information will never be accessed, lost, altered, or disclosed without authorization.

If we discover a security incident involving information for which notification is legally required, we will investigate and provide notices as required by applicable law.

11. Your Privacy Choices and Requests

Depending on your location and applicable law, you may have the right to request that we:

  • Confirm whether we process information about you;

  • Provide access to certain information;

  • Correct inaccurate information;

  • Delete certain information;

  • Provide a portable copy of certain information;

  • Stop certain marketing communications;

  • Withdraw consent where processing is based on consent;

  • Opt you out of certain sales, sharing, or targeted advertising; or

  • Review or appeal a decision concerning a privacy request when applicable law provides that right.

These rights are subject to legal limitations and exceptions. For example, we may retain information needed to complete a transaction, provide requested services, maintain warranty or accounting records, comply with law, prevent fraud, resolve disputes, collect amounts owed, or establish or defend legal claims.

To submit a request, email tdmplumberaz@gmail.com with the subject line Privacy Request, or call 623-695-2386.

Please describe the request and provide enough information for us to locate the relevant records. We may need to verify your identity before completing a request. We will use information submitted for verification only for identity verification, security, fraud prevention, and compliance purposes.

An authorized agent may submit a request when permitted by applicable law, but we may require proof of authorization and verification of the consumer’s identity.

We will not unlawfully discriminate against a person for exercising an applicable privacy right.

12. California Residents

California residents may have rights under California privacy laws when the applicable law’s coverage requirements are satisfied.

Regardless of whether a particular California privacy statute applies to Emergency Plumbing Hero, California residents may contact us using the methods above to ask about information associated with them.

Our disclosures concerning information categories, third-party categories, request procedures, policy changes, Do Not Track signals, and third-party online tracking are contained in this Privacy Policy.

Nothing in this section is intended to state that Emergency Plumbing Hero meets a particular revenue, consumer-volume, or data-processing threshold under the California Consumer Privacy Act or another comprehensive state privacy law.

13. Residents of Other States

Residents of certain states may have additional privacy rights if the relevant law applies to Emergency Plumbing Hero and the particular processing activity.

We will evaluate verified requests under the law applicable to the requester and the information involved. This Privacy Policy does not voluntarily extend every right created by every state privacy statute when that statute does not apply.

14. Children’s Privacy

Our website and plumbing services are intended for property owners, tenants, property managers, businesses, and other adults seeking plumbing information or services. They are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If a parent or legal guardian believes a child submitted personal information, the parent or guardian may contact us to request review or deletion.

15. External Websites and Embedded Services

Our website may link to or display content from third parties, including:

  • Financing providers;

  • Payment processors;

  • Social-media platforms;

  • Mapping services;

  • Review platforms;

  • Manufacturers;

  • Video providers; and

  • Other websites or services.

We do not control the privacy, security, cookie, or data-retention practices of independent third parties. Review their privacy notices before submitting information directly to them.

16. United States Operations

Emergency Plumbing Hero is an Arizona plumbing contractor serving customers primarily in Arizona.

Our website is intended principally for people seeking plumbing services or information in the United States. Information may be processed in the United States and in other locations where our website platform or service providers operate.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, vendors, services, or legal obligations change.

When we update it, we will revise the “Last Updated” date. When appropriate, we may provide an additional notice through the website, a communication, or another reasonable method.

Previous versions may be retained for business and compliance records.

18. Contact Us

Questions, concerns, and privacy requests may be directed to:

Emergency Plumbing Hero LLC
ROC #349522
Glendale, Arizona
Phone: 623-695-2386
Email: tdmplumberaz@gmail.com

When contacting us about privacy, use the subject line Privacy Request and describe the information or request involved.

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