Privacy Policy

Emergency Plumbing Hero LLC
Effective Date: May 26, 2026

Welcome to the website of Emergency Plumbing Hero LLC (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request services, submit forms, communicate with us, or otherwise interact with our business online.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide, including but not limited to:

• Name

• Phone number

• Email address

• Service address

• Billing information

• Appointment details

• Messages or inquiry submissions

• Photos or videos you upload related to plumbing issues

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referral source

• Cookies and tracking data

2. How We Use Your Information

We may use collected information to:

• Respond to service requests and inquiries

• Schedule appointments

• Provide plumbing services

• Send estimates, invoices, and updates

• Improve website functionality and user experience

• Monitor website performance and security

• Prevent fraud or unauthorized activity

• Comply with legal obligations

• Send occasional marketing or promotional communications

We do not sell your personal information.

3. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality and understand user behavior.

These technologies may help us:

• Analyze website traffic

• Improve website performance

• Remember user preferences

• Track advertising effectiveness

You can adjust your browser settings to disable cookies; however, some portions of the website may not function properly.

4. Third-Party Services

We may use trusted third-party providers to operate portions of our website or business operations, including:

• Website hosting providers

• Scheduling software

• Payment processors

• Analytics providers

• Email and communication platforms

• Advertising platforms

These third parties may have access to limited information necessary to perform their services but are not permitted to use your information for unrelated purposes.

5. SMS & Communications Consent

If you provide your phone number through our website or other communications, you consent to receive calls and text messages related to:

• Appointment scheduling

• Service updates

• Dispatch notifications

• Estimates and invoices

• Customer support

• Optional promotional offers

Message and data rates may apply. Consent to receive text messages is not a condition of purchase. You may opt out at any time by replying STOP.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or alteration.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services

• Maintain business records

• Resolve disputes

• Enforce agreements

• Comply with legal obligations

8. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to your data

• Request correction of inaccurate information

• Request deletion of your information

• Opt out of marketing communications

To exercise any privacy-related requests, please contact us using the information below.

9. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes become effective immediately upon posting to this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

Emergency Plumbing Hero LLC
ROC #349522
Arizona, United States

Phone: [602-301-1664]
Email: [6737 W GLENDALE AVE, GLENDALE, AZ 85303]