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Terms of Service

Effective Date: [Insert Date]

Welcome to Plumbing Hero AZ (“Company,” “we,” “our,” or “us”). By accessing or using our website https://plumbingheroaz.com (the “Site”) and our services, you agree to the following Terms of Service. Please read them carefully.

1. Services Provided

Plumbing Hero AZ provides plumbing services to residential and commercial customers in Glendale, Phoenix, and the surrounding West Valley area. Services include, but are not limited to: drain cleaning, water heater repair and installation, leak detection, repiping, fixture installation, and water treatment.

2. Use of Website

  • You agree to use this Site only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use.

  • You may not attempt to interfere with the security or functionality of the Site.

  • Information on the Site is provided “as is” and may be updated, changed, or removed at any time without notice.

3. Estimates & Pricing

  • All estimates provided online, by phone, or in writing are subject to confirmation by an on-site inspection.

  • Prices may vary depending on job complexity, materials, permits, and unforeseen issues.

  • Any additional costs will be discussed with and approved by the customer before work begins.

4. Appointments & Cancellations

  • We strive to arrive within scheduled appointment windows, but times are approximate and not guaranteed.

  • Customers are responsible for providing safe and reasonable access to the service area.

  • Cancellations should be made at least 24 hours in advance when possible.

5. Warranties & Limitations

  • Plumbing Hero AZ provides warranties on labor and certain parts as specified on invoices.

  • Warranties do not cover misuse, neglect, unauthorized repairs, or conditions outside our control (e.g., municipal supply issues, natural disasters).

  • To the fullest extent permitted by law, Plumbing Hero AZ is not liable for indirect, incidental, or consequential damages arising from services rendered or the use of this Site.

6. Payments

  • Payment is due upon completion of services unless otherwise agreed in writing.

  • We accept cash, major credit cards, and approved financing options (if applicable).

  • Unpaid balances may incur interest, late fees, and collection costs.

7. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of those sites.

8. Intellectual Property

All text, graphics, logos, and other content on this Site are the property of Plumbing Hero AZ unless otherwise noted. You may not copy, reproduce, or distribute site content without our permission.

9. Limitation of Liability

Use of this Site and our services is at your own risk. Plumbing Hero AZ is not responsible for damages that may result from:

  • Use of or inability to use the Site

  • Errors, omissions, or inaccuracies in Site content

  • Unauthorized access to or alteration of your data

10. Governing Law

These Terms shall be governed by the laws of the State of Arizona. Any disputes shall be resolved in the state or federal courts located in Maricopa County, Arizona.

11. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of the Site after updates constitutes acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Plumbing Hero AZ
Glendale, Arizona
📞 602-301-1664

Workmanship Warranty

Emergency Plumbing Hero LLC warrants that all labor and workmanship performed under this agreement will be free from defects in workmanship for a period of one (1) year from the date of service unless otherwise stated in writing.

If a defect in workmanship directly related to Emergency Plumbing Hero LLC's installation or repair is discovered during the warranty period, Emergency Plumbing Hero LLC will, at its sole option, repair or correct the defective workmanship at no additional labor charge to the original customer.

Warranty Limitations

This workmanship warranty applies only to labor performed by Emergency Plumbing Hero LLC and does not extend to:

  • Manufacturer defects or failures of materials, fixtures, appliances, equipment, or products.

  • Customer-supplied materials, fixtures, faucets, water heaters, filtration systems, or other equipment.

  • Existing plumbing systems, piping, fixtures, drains, sewers, or components not directly serviced during the work performed.

  • Normal wear and tear.

  • Damage caused by misuse, abuse, neglect, freezing, corrosion, chemical exposure, hard water conditions, acts of nature, natural disasters, shifting foundations, or other conditions beyond the contractor's control.

  • Drain stoppages caused by roots, grease, wipes, foreign objects, scale buildup, or recurring conditions unless specifically covered in writing.

  • Repairs or alterations performed by others after Emergency Plumbing Hero LLC completes the work.

Customer Responsibilities

The customer must provide Emergency Plumbing Hero LLC with reasonable access to inspect any claimed warranty issue before repairs are performed by others. Failure to provide such opportunity may void this warranty.

Any warranty claim must be reported promptly upon discovery of the issue.

Transferability

This workmanship warranty is extended solely to the original customer identified on this invoice or agreement and is non-transferable upon sale, lease, or transfer of the property unless otherwise agreed to in writing by Emergency Plumbing Hero LLC.

Exclusive Remedy

Repair or correction of defective workmanship shall be the customer's sole and exclusive remedy under this warranty. Emergency Plumbing Hero LLC shall not be responsible for incidental, indirect, special, punitive, or consequential damages, including but not limited to property damage, loss of use, loss of profits, water damage, mold remediation, hotel expenses, or similar costs, except where prohibited by law.

Statutory Rights

Nothing contained herein is intended to waive, limit, or modify any rights or obligations that may be provided under applicable Arizona law or requirements of the Arizona Registrar of Contractors.

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